Outsourced Customer Support & BPO ServicesWe run the conversations. You run the business.
Trained agents in India handling your customers across calls, chat and email — supporting businesses in the US, UK, Canada and Australia, running on technology we own and set up around the way your business already works.
Remote-first delivery · Your systems or ours · No long-term lock-in
We work inside the tools your team already uses
Why Orbinto
What actually changes for your team.
Commitments you can hold us to — not someone else's case-study numbers.
Enquiries stop going cold
Your best people stop answering basic calls
Cover without permanent headcount
You finally see the numbers
Services
The work your team never gets to.
Pick the queue that is hurting most. We take it, run it properly, and report on it every week.
Quality & Reporting
Call scoring, QA reviews and weekly reporting on the numbers you care about — not a dashboard you are left to interpret alone.
Technology Included
The dialer, CRM, recordings and reporting are ours — not licensed per seat from a vendor. That keeps your cost down and your setup fast.
Customer Support
Your customers get an answer, not a queue
We take the everyday questions — where is my order, how do I change this, why was I charged — and answer them the way you would, with the full history in front of us.
- Calls, chat and email handled by the same team
- Every conversation logged against the right customer record
- A clear escalation path for anything we should not decide alone
- Cover outside your office hours where you need it
- Weekly reporting on volume, resolution and what customers keep asking
Sales & Lead Generation
Enquiries followed up while they are still warm
Most leads are not lost to a competitor. They are lost because nobody called back. We work your enquiries, qualify them properly, and hand your sales team the ones worth their time.
- New enquiries contacted quickly, not whenever someone is free
- Qualified against your criteria — not just marked interested
- Older lists worked again in the background
- Meetings booked straight into your team’s calendar
- Every attempt, outcome and note recorded as it happens
Our technology
We own the stack your team runs on
The dialer, the CRM, the recordings and the reporting are built and run by us — not licensed per seat from a vendor. Setup is faster, changes are quicker, and the saving reaches your rate.
- A dedicated CRM configured to your pipeline, at no extra cost
- Already on Salesforce, HubSpot or Zoho? We work inside it instead
- Recordings and transcripts attached to every customer record
- Live dashboards — see the queue as it happens, not next month
- Reporting changed when you need it, without a vendor roadmap
Industries
We learn your business before we answer for it.
Every sector has its own questions, its own paperwork and its own things that go wrong. Here is the work we take on.
Working in something not listed? The process is the same — tell us the queue and we will scope it.
Operations
Anyone can put people on phones.
Running a team properly is the part that decides whether it works. This is what we do around the agents — included, not quoted separately.
Recruitment & screening
Sourcing, assessment and background checks against the language and skill profile your work actually needs.
Training & onboarding
Your product, your systems, your tone — followed by supervised live calls before anyone handles a customer alone.
Workforce management
Volume forecasting, shift planning and cover for peaks, holidays and absence, so the queue is staffed when it is busy.
Quality assurance
Calls scored against an agreed scorecard, with calibration sessions so scoring means the same thing every week.
Team supervision
A named team lead on your account — coaching, escalations and a person you can call who knows your business.
Reporting & reviews
Weekly numbers on the measures we agreed, plus a regular review to decide what changes next.
Coverage & continuity
Extended hours where you need them, and trained backup so one person leaving is never your problem.
Process documentation
Your scripts, rules and exceptions written down and kept current — so knowledge sits with the account, not one agent.
How we work
Small first. Then bigger, if we have earned it.
The fastest way to find out whether an outsourced team works for you is a small one, running for real.
Start small
One queue, a small team, a fixed period, and the measures agreed in writing before anyone starts.
We build the team around your work
Recruited for your scope, trained on your product and tone, live in four to six weeks.
Scale what works
Numbers weekly. Hit them and we grow with your volume; miss them and you walk away.
Security & compliance
Remote-first, without the trade-off
Handing your customers to an outside team raises one question first. This is our answer to it.
Managed devices
Agents work on locked-down machines we control — never personal laptops.
Controlled access
VPN, role-based permissions, and least-privilege access reviewed as people join and leave.
Recorded and auditable
Calls and screens recorded, retained to your policy, and available for review whenever you ask.
Screened agents
Background checks before anyone joins your account, and confidentiality terms in every contract.
GDPR & DPDP aligned
Data handling, retention and deletion built to meet GDPR and India’s DPDP Act.
ISO 27001 in progress
Certification is underway. Ask us for our current control documentation in the meantime.
Tell us what your team is drowning in.
One short conversation, then a written plan for a small first team — scope, timeline and the measures we will be judged on.
Remote-first delivery · Set up around your systems · No long-term lock-in